Privacy Policy

Pozi ("Pozi," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Pozi mobile application, website, and related services (collectively, the "Service").

By using Pozi, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

• Account information (such as email address)
• Messages and interactions you voluntarily share with Pozi
• Feedback, support requests, or communications you send to us

b. Automatically Collected Information

• Device type, operating system, and app version
• Usage data (such as features used, session duration, and interactions)
• General location information (e.g., country or region)

We do not knowingly collect sensitive personal data unless you voluntarily provide it through your interactions.

2. How We Use Your Information

We use your information to:

• Provide and operate the Pozi service
• Improve app performance, personalization, and user experience
• Maintain security and prevent misuse
• Respond to support inquiries
• Comply with legal obligations

We do not sell your personal information.

3. Mental Wellness & User Conversations

• Pozi may process user-provided text related to emotions, thoughts, stress, or personal experiences in order to generate responses.
• Pozi does not use this information to provide medical advice, diagnosis, or treatment.
• User conversations are used solely to provide the Service and improve overall experience.

4. Data Sharing

We may share information:

• With service providers that help us operate the Service (e.g., hosting, analytics)
• If required by law or legal process
• To protect the rights, safety, or property of Pozi or others

We do not sell or rent personal data to third parties.

5. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your data at any time.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request deletion of your personal data
• Opt out of certain data processing

To exercise your rights, contact us at: support@pozi.app

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Opt out of the sale of personal information (Pozi does not sell data)

Requests may be submitted to support@pozi.app.

8. Security

We implement reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Pozi is intended for users 18 years of age or older. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact: support@pozi.app